Technical Consultant - Issue resolution - Medium Voltage Drives (80-100%)
Technical Consultant - Issue resolution - Medium Voltage Drives (80-100%)
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This is a position with grade
14
This position reports to
Engineering Manager - Head of CoE Customer Support
Your role and responsibilities
Our daily ambition is to make our customers more successful and their operation sustainable. The Medium Voltage Drives of ABB Motion System Drives are mostly used to control and optimize customer processes while saving energy when controlling a large electric motor. Typically, our products are installed in the heavy industry such as Metals, Marine, Mining, Chemicals, Oil and Gas, Renewables... Our Advanced Customer Support team is the backbone of the global service network to ensure a fast and efficient issue resolution of our customers mission critical machinery. The learning of each resolved case we convert into products improvements to achieve the highest possible usability and reliability of our products. If you are a collaborative, open minded and enthusiastic engineer we want you to join our team and shift technical and mental boundaries / limits together with us. The work model for the role is: #LI-HybridYou will be mainly accountable for:• As the Technical Consultant, you will be responsible for the continuous quality improvement of our products while ensuring exceptional customer experience for our variable speed drives and the connected systems. • You collaborate with cross-functional teams to drive excellence in servicing our products during commissioning and troubleshooting from remote • Provide technical guidance and lead for the resolution of complex issues happening during the installation/commissioning of the drive systems and also during their entire life time • Provide technical training to ABB's global service network (abroad and locally) • Ensure know how transfer between drives factory and global service network • Participation in 24/7 expert support • Global travel to our customers (up to 20%)
Qualifications for the role
- Technical education (MSc/BSC or equivalent degree in engineering)
- 2y+ experience in Service and commissioning of Medium Voltage Drives - VSI topology, ideally with focus on commissioning and troubleshooting
- Ability to apply structured and methodic work style
- High focus on quality improvements and customer experience
- Motivated to drive innovation and product improvement
- Ability to act solution oriented and variate different approaches flexible and creative
- Good command in English, additional languages are an advantage
More about us
ABB System Drives is a global supplier of high-power, high-performance drives, drive systems and packages for industrial processes and large infrastructure applications. With our industry leading technology and global support, we help our customers, partners and equipment manufacturers with asset reliability, performance improvement and energy efficiency in mission critical applications. Our people and culture are the foundation of our success. We all together make the difference for our customers every day. We look forward to receiving your application (documents submitted in English are appreciated). The recruiting process is being led by Azra Filan, Talent Partner ABB Switzerland Ltd. If you want to discover more about ABB, take another look at our website www.abb.com. ABB Data Privacy Statement:https://new.abb.com/privacy-notice/candidate