Order Handling Specialist (80-100%)

Order Handling Specialist (80-100%)

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This is a position with grade

15

This position reports to

Order Handling Manager

Your role and responsibilities

In this role, you will have the opportunity to provide customer support, order and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is:#LI-Hybrid (50/50) This role is contributing to theEnergy Industries Division inSwitzerland. You will be mainly accountable for: • Focusing on achievement of defined targets, including order intake, requested on-time delivery, and Net Promoter Score. • Processing orders by coordinating with Sales, Production, SCM, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products. • Acting as the first port of call for customers' queries and orders and ensuring the resolution of customer issues. • Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools. Our team dynamics: You will join ahigh performing and motivated team, where you will be able to thrive.

Qualifications for the role
 

• Possess a commercial apprenticeship degree (Lehre als Kauffachkraft/KV) with hands-on experience in order handling during or after your apprenticeship.
• Fluent in English; proficiency in German and Chinese is highly advantageous.
• Capable of working independently.
• Highly organized with a structured approach to tasks.
• Excellent communication skills and strong networking abilities.
• SAP, Salesforce and BOL knowledge are a big advantage

What's in it for you?

• Flexibility: we have hybrid work options, make the best out of them!
• Learn from highly experienced, genuine, and caring colleagues - people who are committed to helping you achieve your personal and professional goals.
• Enjoy a supportive and solution driven team environment

Benefits

• Canteen
• Childcare
• Flexible work practices
• Gym membership
• Learning & development offering

More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for busi-nesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. We value people from different backgrounds. This is your opportunity! We look forward to receiving your application. The recruiting process is being led by Ceren Oezen, Talent Partner at ABB Switzerland Ltd. If you want to discover more about ABB, take another look at our website www.abb.com. ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate